box office I’ll have two tickets for number 8, one for 62, any places left for 181? Every event has its own number. Box office volunteers need to know how to juggle them well in order to keep each festivalgoer happy.
info point Those who volunteer at the Info points know all too well that the questions people ask can be highly unpredictable. They also know that 80% of them can be answered with a thorough read through the programme and good local knowledge. Politeness and friendliness are essential.
site team Totem poles, chairs, tables, fire extinguishers, banners, desks and cardboard bookshelves don’t have legs. The logistics team is responsible for moving them around: teamwork, planning, engineering, problem solving and a good sense of humour are required.
floating teamsBrochures have to be delivered, flowers have to be watered and posters have to be hung. The flying squads have a solution for every problem. They also take care of sponsors, camping and the canteen.
drivers With incoming flights from Tokyo, New York, Bogota and Timbuktu, an international festival needs reliable drivers to collect writers from airports at any time of the day. Festivaletteratura will provide the vehicles, but volunteers must be reliable, patient and have a driving licence.
author assistance All of the world’s languages are spoken at Festivaletteratura. English is required in order to properly respond to the vast range of questions and requests that foreign authors may have.
event stewards Volunteers who assist events have a special opportunity: they can attend events all day long. In exchange for this, they have to organize seating, supervise the audience as they enter and exit, help ensure that the events run smoothly and manage the venues.
photographers Even when Festivaletteratura ends, it lives on in a multitude of wonderful images. Photographers need to be able to grasp the essence of each event so that we can even appreciate moments we were not able to see in person.
web editors A website full of stories, images and themes that invite discussion before, during and after the Festival. Festivaletteratura.it needs volunteers who can write articles and interview people, post on Facebook, hold Twitter debate sessions, download material from the web and publish original content with the aim of sharing exactly what it is that goes on during the five-day period.
film crew Festivaletteratura makes for a gripping film and the volunteers who record it need to be able to capture details, showcase their protagonists and present their locations in the right light. Film crew volunteers not only document the festival, they also produce original material and camera operators are just as important as editing pros.
blurandevu There is a group of blue-shirted volunteers whose task is to get on stage and interview writers, leaving any sense of awe behind them. Their events are extremely popular, but there is a lot of preparation behind them, all under the supervision of a writer who acts as a tutor.